Home Events & Tickets Latest COVID-19 Impact

Latest COVID-19 Impact

As we continue to navigate the COVID-19 situation, Rocket Mortgage FieldHouse, the Cavaliers and Monsters are closely engaged with the NBA, AHL, our event promoters and management as this unprecedented situation continues to evolve. We thank you for your understanding and patience as the health and safety of everyone, our guests, performers and staff is always at the forefront and the highest priority.

Please be sure to check back and follow Rocket Mortgage FieldHouse on Twitter, Instagram and Facebook for the latest updates regarding our games, event schedule and ticket policies as information becomes available.

Cavaliers Cavaliers

Ticket holders have the option of keeping their tickets, for now, to use on the potential re-scheduled game date, applying the purchase towards credit for a future game TBD, or receive an immediate refund. Ticket holders can email [email protected] with any requests or questions. For options regarding game tickets purchased in the secondary marketplace on Flashseats or Stubhub, fans can contact those outlets directly at 888-360-7328 for Flashseats and 866-788-2482 for Stubhub.

Cleveland Monsters

Tickets for suspended game(s) will be good for the potential rescheduled 19-20 game. If ticket holders are not able to attend the rescheduled game, they have the option to apply their ticket credit to a game(s) during the 2020-21 season (the AHL schedule is slated to be out in the summer) or they can receive a refund. Ticket holders can email [email protected] with any requests or questions. For options regarding tickets purchased in the Flash Seats or Stubhub secondary marketplaces, fans can contact those outlets directly at 888-360-7328 for Flash Seats and 866-788-2482 for Stubhub.

Upcoming Events Postponed or Cancelled:

2020 MAC Tournament

March 11-14 Cancelled. All ticket holders have the option to roll over ticket purchases to the 2021 MAC Tournament or receive a full refund.

2020 NCAA Tournament

March 20-22 Cancelled. Tickets will be refunded at the place of original purchase.

An Evening with Michael Buble

March 27 Postponed, new date TBD. Tickets for the 3/27 show will be honored at the new date.

WWE Friday Night SmackDown

April 17 Postponed to Monday Night Raw on Monday, September 28 at 7:30 p.m. Tickets for the 4/17 show will be honored at the 9/28 show.

The Millennium Tour 2020

April 19 Rescheduled for Friday, June 26 at 8:00 p.m. Tickets for the 4/19 show will be honored at the 6/26 show.

JoJo Siwa D.R.E.A.M. The Tour

April 27 Postponed, new date TBD. Tickets for the 4/27 show will be honored at the new date.

Cirque du Soleil CRYSTAL

June 24-27 Cancelled. All ticket holders for the cancelled CRYSTAL shows will be contacted in the near future regarding the refund process.

#SupportLocal

Now more than ever, it is critical that we support the businesses locally that remain open as we continue to navigate these trying times together as a community. We wanted to share a list of our great food and beverage partners that are still serving and we ask that you please consider them as you make your plans in the Cleveland and surrounding areas.