Latest COVID-19 Impact
As we continue to navigate the COVID-19 situation, Rocket Mortgage FieldHouse, the Cavaliers, and Monsters are closely engaged with the NBA, AHL, our event promoters, and management as this unprecedented situation continues to evolve. We thank you for your understanding and patience as the health and safety of everyone, our guests, performers, and staff is always at the forefront and the highest priority.
Please be sure to check back and follow Rocket Mortgage FieldHouse on Twitter, Instagram and Facebook for the latest updates regarding our games, event schedule and ticket policies as information becomes available.
Due to the ongoing concerns regarding the COVID-19 virus, the American Hockey League has canceled the remainder of the 2019-20 regular season and 2020 Calder Cup Playoffs. This unfortunate but necessary decision was made with the safety of fans, players, and staff as the top priority.
Cleveland Monsters fans holding tickets to any of the seven unplayed 2019-20 games are able to receive up to 110% credit toward their 2020-21 Monsters tickets, additional benefit options in the case of specific plan holders, or a full refund. Monsters Hockey Club members, group clients, and ticket holders are receiving direct communication with these aforementioned options.
All fans with tickets to any of the seven canceled games have been sent emails outlining options and steps to proceed. You may contact the Monsters at 216-420-0000 or send an email to [email protected] if there are further questions.
For options regarding tickets purchased in the Flash Seats or StubHub secondary marketplaces, fans can contact those outlets directly at support.axs.com for Flash Seats and 866-788-2482 for StubHub.
Upcoming Events Postponed or Cancelled:
An Evening with Michael Buble
March 27 Postponed, new date TBD. Tickets for the 3/27 show will be honored at the new date.
WWE Friday Night SmackDown
April 17 Postponed to Monday Night Raw on Monday, September 28 at 7:30 p.m. Tickets for the 4/17 show will be honored at the 9/28 show.
The Millennium Tour 2020
April 19 Rescheduled for Friday, June 26 at 8:00 p.m. Tickets for the 4/19 show will be honored at the 6/26 show.
JoJo Siwa D.R.E.A.M. The Tour
April 27 Postponed, new date TBD. Tickets for the 4/27 show will be honored at the new date.
May 18 show postponed to October 3. Tickets for the 5/18 show will be honored at the 10/3 show.
June 3 show has been cancelled. Tickets will be refunded at the place of original purchase.
June 4 show has been postponed, new date TBD. Tickets for the 6/4 show will be honored at the new date.
Cirque du Soleil CRYSTAL
June 24-27 Cancelled. All ticket holders for the cancelled CRYSTAL shows will be contacted in the near future regarding the refund process.
August 14 show postponed, new date TBD. Tickets for 8/14 show will be honored at the new date.
Rage Against the Machine
August 20 show postponed, new date TBD. Tickets for 8/20 show will be honored at the new date.
July 28 show postponed, new date TBD. Tickets for 7/28 show will be honored at the new date.
Now more than ever, it is critical that we support the businesses locally that remain open as we continue to navigate these trying times together as a community. We wanted to share a list of our great food and beverage partners that are still serving and we ask that you please consider them as you make your plans in the Cleveland and surrounding areas.
ADDITIONAL #SUPPORTLOCAL OPTIONS AVAILABLE IN THE CANTON AREA: