Health & Safety
All-Star Fan Entry Requirements
All fans attending ticketed events at NBA All-Star 2022 must either:
- Be fully vaccinated against COVID-19 (14 days past final vaccination shot), OR
- Provide proof of a negative COVID-19 test prior to attending your first ticketed event, collected up to two days prior to the day of the first event you attend, or a rapid antigen test collected on the day of the first event you attend.
Guests who choose not to provide proof of vaccination or a negative test result may request a full refund of their ticket purchases.
- Fans requesting a refund to ticketed events at Rocket Mortgage FieldHouse or Wolstein Center – the Ruffles NBA All-Star Celebrity Game, Clorox Rising Stars, NBA All-Star Practice, NBA HBCU Classic presented by AT&T, and NBA G League Next Gem Game – can email RMFHboxoffice@seatgeek.com. Please allow up to 48 hours for a response.
- Fans requesting a refund to NBA Crossover at Public Auditorium can submit a Contact Support form at https://support.showclix.com/s/contact. Refunds are expected to be processed in approximately 7-10 business days.
- Fans who have purchased through NBA Experiences will receive separate email communication outlining refund instructions.
Clear Health Pass
In order to make your experience at NBA All-Star 2022 seamless, we’ve partnered with CLEAR Health Pass to make your health and safety screening easier.
How to Complete your CLEAR Health Pass & Pick Up Your CLEAR Wristband
- Download the free CLEAR app and tap the white Health Pass button on the home screen.
- Find NBA All-Star 2022 in the Sports - NBA section.
- Create a free account by uploading a photo of a government-issued ID, such as a driver’s license, and snap a quick selfie to confirm you are you. Already a member? Simply log in and verify with a selfie.
- Follow prompts to confirm your proof of full vaccination or a negative COVID-19 test to complete your Health Pass. Green is good to go!
- You can securely upload your CDC card, scan a SMART QR code, or link to a health provider for your COVID-19 test result.
- Head to a CLEAR validation checkpoint inside the atrium at Rocket Mortgage FieldHouse and show your green Health Pass. You’ll receive a CLEAR wristband for the weekend showing that you’ve been cleared for entry at NBA All-Star 2022 fan-ticketed events. The CLEAR valdiation checkpoint for Public Auditorium has also been moved inside the venue.
If you have anyone under the age of 17, please click here to learn more.
Still have questions? Please contact CLEAR’s Member Care team by calling 1-855-CLEARME (253-2763) or emailing firstname.lastname@example.org.
In alignment with the City of Cleveland, Rocket Mortgage FieldHouse recommends that all fans (ages 2 and over) attending events wear a mask when inside the venue and in their seats unless actively eating or drinking.
Watch the NBA's most exciting first and second-year players compete in the Clorox Rising Stars game at Rocket Mortgage FieldHouse at 9:00 PM ET.
Plan Your Visit
Cleveland, Ohio 44115
PLEASE NOTE: Protecting the health and safety of all our guests, staff members, and performers remains a top priority. Rocket Mortgage FieldHouse is equipped with state-of-the-art technologies and systems designed to keep you healthy, safe, and comfortable during your visit.
At this time, masks are no longer required to be worn while inside Rocket Mortgage FieldHouse. We ask all fans to be respectful of each other’s personal preferences related to individual mask wearing.