- Account RepEmoni Coney
Frequently Asked Questions
What is Flash Seats? (And how do I redeem my tickets?)
Flash Seats® makes it easy for every fan to manage their tickets online to buy, sell or transfer tickets to another user. It’s an electronic paperless ticketing system that is simple, safe, and it is backed by the Cleveland Cavaliers, Cleveland Monsters and Rocket Mortgage FieldHouse! Just a swipe of an electronic ID (credit card, driver’s license, etc.) at the gate and you can enter Rocket Mortgage FieldHouse with ease and convenience. For more information, visit flashseats.com and sign up for a Flash Seats® account.
How can I cancel my ticket order?
There are no cancellations, refunds or exchanges on ticket purchases. All sales are final. You can, however, sell your tickets* via Rocket Mortgage FieldHouse’s electronic ticketing service, Flash Seats®. For more information on Flash Seats® please visit flashseats.com.
*The ability to sell tickets on Flash Seats® can be dependent on the type of tickets purchased. Certain ticket types are not permitted to be sold on Flash Seats®.
Does my child need a ticket?
Children under the age of two do not require a ticket for a Rocket Mortgage FieldHouse event. However, they cannot occupy a seat and must remain on a ticket holder’s lap for the duration of the event. Children two-years-old and older require tickets for admission to the arena.
Where can I find information on disability seating?
Rocket Mortgage FieldHouse Event Information and Disability Seating and Service Information is available here. To purchase tickets for disability seating please call (888) 894-9424 or TDD (855) 416-0373, or visit the Rocket Mortgage FieldHouse Box Office. Remember to be specific in explaining your needs to allow a representative to provide you with the appropriate accommodations.
How do I get to Rocket Mortgage FieldHouse?
Located in downtown Cleveland, Rocket Mortgage FieldHouse sits 1/4 mile from all major freeways. Click here to get detailed driving directions from your house to Rocket Mortgage FieldHouse.
Where can I park when attending a Rocket Mortgage FieldHouse Event?
The Gateway East Garage and JACK. Casino Garage are two on-site garages that accommodate 3,300 cars and are connected to Rocket Mortgage FieldHouse via covered walkways. In addition, more than 17,000 parking spaces are available within a five-to ten-minute walk to Rocket Mortgage FieldHouse. Click here for more information on available parking for Q events