Monster Jam - East Garage Parking

Frequently Asked Questions

What is AXS? (And how do I redeem my tickets?)

AXS® Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app.  AXS Mobile ID is simple, safe, and it is backed by the Cleveland Cavaliers, Cleveland Monsters and Rocket Mortgage FieldHouse! It eliminates paper tickets and allows you to enter Rocket Mortgage FieldHouse with ease and convenience.  You can also use your AXS Mobile ID to manage your tickets digitally. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue.  For more information, visit axs.com and sign up for an AXS Mobile ID account.

How can I cancel my ticket order?

There are no cancellations, refunds or exchanges on ticket purchases. All sales are final. You can, however, sell your tickets* via Rocket Mortgage FieldHouse’s electronic ticketing service, AXS®. For more information on AXS® please visit axs.com.

*The ability to sell tickets on AXS® can be dependent on the type of tickets purchased. Certain ticket types are not permitted to be sold on AXS®.

Does my child need a ticket?

Children under the age of two do not require a ticket for a Rocket Mortgage FieldHouse event. However, they cannot occupy a seat and must remain on a ticket holder’s lap for the duration of the event. Children two-years-old and older require tickets for admission to the arena.

Where can I find information on disability seating?

Rocket Mortgage FieldHouse Event Information and Disability Seating and Service Information is available here. To purchase tickets for disability seating please call (888) 894-9424 or TDD (855) 416-0373, or visit the Rocket Mortgage FieldHouse Box Office. Remember to be specific in explaining your needs to allow a representative to provide you with the appropriate accommodations.

How do I get to Rocket Mortgage FieldHouse?

Located in downtown Cleveland, Rocket Mortgage FieldHouse sits 1/4 mile from all major freeways. Click here to get detailed driving directions from your house to Rocket Mortgage FieldHouse.

Where can I park when attending a Rocket Mortgage FieldHouse Event?

The Gateway East Garage and JACK. Casino Garage are two on-site garages that accommodate 3,300 cars and are connected to Rocket Mortgage FieldHouse via covered walkways. In addition, more than 17,000 parking spaces are available within a five-to ten-minute walk to Rocket Mortgage FieldHouse. Click here for more information on available parking for Q events