How can I purchase tickets for an event?
Disability Seating Ticket Purchase and Information:
- Call 888-894-9424 or TDD 855-416-0373
Rocket Mortgage FieldHouse Event Information:
- Email [email protected]
- Call 216-420-2000 or TDD 855-416-0373
Already Have Tickets, But Have a Question About In-Arena ADA Accommodations?
- Email [email protected]
- Call 216-420-2268
How to Purchase Tickets
Purchasing tickets for a Rocket Mortgage FieldHouse event is a simple and convenient process for all guests. Guests with disabilities who require disabled seating may purchase tickets through the same methods, at the same hours, and same stages of sales (e.g. presales, waiting lists, etc.) as guests requiring non-disabled seating. Specifically, guests with disabilities may purchase tickets at the Rocket Mortgage FieldHouse Box Office; online at RocketMortgageFieldHouse.com, Cavs.com, ClevelandMonsters.com; or by calling 888-894-9224, TDD 855-416-0373; and at any one of Discount Drug Mart’s 58 northern Ohio locations. Please note that Cleveland Cavaliers tickets are available for purchase online only at this time.
When placing your order, please inform your ticket representative that you require accessible seating accommodations. Please note that while Rocket Mortgage FieldHouse has well in excess of required accessible seating locations under applicable law, accessible seating is nonetheless limited, and a request for accessible seating does not guarantee availability.
We reserve the right to address fraudulent purchases or requests for accessible seats to the extent provided by law including, with respect to single event ticket purchases, asking the purchaser if they, or someone for whom they are purchasing, has a mobility disability that requires the use of a wheelchair space. With respect to season tickets, we may ask the purchaser to attest in writing that they, or the person for whom they are purchasing, has a mobility disability that requires the use of a wheelchair space. ADA ticket fraud includes, but is not limited to, the misrepresentation of a disability. Management reserves the right to take appropriate action regarding misrepresentation which may result in relocation or revocation of tickets, ejection or forfeiture of payment on your seats.
Platform Seating/Designated Aisle Seating
For most events, there are over 200 wheelchair accessible locations that include companion seats. Platform areas are located in various price classes and dispersed throughout the arena. Due to the various show staging configurations, floor seating for wheelchair guests will be based on a per event status for events other than Cleveland Cavaliers games. Floor seating for wheelchair guests during Cleveland Cavaliers games is currently not available.
Each wheelchair accessible seat includes the option to purchase at least one (1) companion seat immediately adjacent to the wheelchair location, and, subject to availability at the time of purchase, up to a total of three (3) additional companion seats on the same platform row, unless ticket sales for any particular event are limited to fewer than four (4) total tickets for all purchasers. For example, if the venue or an event promoter limits purchases to two (2) tickets per concert for all purchasers, no additional companion seats beyond the required one (1) will be available. Guests in need of additional companion seats should advise their ticket representatives at time of purchase, and every effort will be made to locate them as close to the wheelchair space and one (1) required companion seat. Unsold platform seating may be released for public sale in accordance with applicable law.
Guests who require wheelchair seating must provide their own wheelchair.
Service animals trained to work or perform tasks for guests with a disability are welcome inside Rocket Mortgage FieldHouse. All service animals must remain on a leash or be otherwise harnessed.
Special Information Telephone Numbers
- Rocket Mortgage FieldHouse Event Information & Disability Seating & Service Information: 888-894-9424; TDD 855-416-0373
- Cavaliers Information: 216-420-2287
- Monsters Information: 216-420-2000
Cavaliers Operating Company, LLC, as operator of Rocket Mortgage FieldHouse strives to provide the most accessible websites possible for all of our patrons. If you have any suggestions, questions or ways you think we can make improvements to the usability or accessibility of any of our websites, please forward them to [email protected] and we will respond as soon as possible.