Health and Safety Protocols
Protecting the health and safety of all our guests, staff members and performers remains a top priority.
Rocket Mortgage FieldHouse is equipped with state-of-the-art technologies and systems designed to keep you healthy, safe and comfortable during your visit.
*Guidelines for guests are all subject to change.
Masks are no longer required to be worn while attending events at Rocket Mortgage FieldHouse. We ask all fans to be respectful of each other’s personal preferences related to individual mask wearing.
Hand sanitizer and hand washing stations are abundantly located throughout the FieldHouse.
If you are feeling sick, we ask that you consider others and please stay home.
Vaccination Cards, Etc.
Select concerts, shows, events or games could require proof of vaccination or proof of an appropriately-timed negative COVID-19 test result, special masking or other health and safety requirements to attend. Please check the specific event information posted for each event for up-to-date information on any special health and safety details and requirements. If nothing is listed, there are currently no special requirements for that specific concert, show, event or game.
Additional Health and Safety Measures Include:
Rocket Mortgage FieldHouse is equipped with the latest in HVAC technology, including air handling units that feature AtmosAir, a bipolar ionization process that assists with the clean air process. In a top lab study, Microchem Laboratory found the system was proven to neutralize coronavirus by 99.92%. This technology is the most effective system for cleaning and decontaminating indoor air and surfaces.
Bags, Backpacks and Purses
For security purposes, only small personal bags (purses, baby or diaper bags, etc.) will be permitted inside Rocket Mortgage FieldHouse and will be subject to search at all entrances. Large bags, coolers, backpacks, and sealed packages (including gifts for performers) of any kind are not permitted. Click Here for more information on permitted items.
Contactless Mobile Ticketing
Guests have the ability to hover their cell phone within a terminal to scan their ticket and gain access to the venue in a completely contactless capacity. Mobile tickets for games and events will be seamlessly accessed via the Cavs, Monsters, or SeatGeek app.
If you have purchased tickets previously from AXS or Flash Seats, please link your account by going to https://seatgeek.com/cleveland/verify and enter your previous account email address.
Cash is not accepted as a form of payment at Rocket Mortgage FieldHouse. All purchases must be made with a valid debit or credit card, or mobile wallet options like Apple Pay or Google Pay. Money may be exchanged for gift cards at these five reverse ATM locations located inside Rocket Mortgage FieldHouse:
- Box Office located near the Cleveland-Cliffs entrance
- Sherwin-Williams entrance near free-standing Cavs Shield
- Outside the main Team Shop located on the Street Level
- Street Level near Portal 27
- FirstEnergy Loudville near Portal 74
The Gateway East Garage will begin accepting parking an hour and a half prior to the start of the event. CLICK HERE to find more parking options are available around Rocket Mortgage FieldHouse.
Concourse Safety Signage
An abundance of concourse safety signage, including over 700 digital concourse signage displays is programmed for communication and education related to wayfinding and general guest information.
Additional staff is dedicated to restrooms and other high-traffic areas. Hands-free faucets, paper towel dispensers, and toilets have been installed in all restrooms.
Plexiglass barriers have been installed within the Cavaliers Team Shop and at the SeatGeek Guest Services Booths to reduce contact between fans and staff.
Cleaning and Sanitizations
Cleaning and sanitization processes and procedures exceed the Centers for Disease Control (CDC) standards. Electrostatic sprayers are used to evenly disperse disinfectants across surfaces more efficiently. Portal UV lighting units are also utilized.
All Rocket Mortgage FieldHouse staff has undergone additional health and safety training, are subject to temperature checks and will wear appropriate PPE during games and events.
Certification and Rating
The return-to-venue plan comes following the facility receiving third-party certification and rating by both the Global Biorisk Advisory Council (GBAC) and the WELL Building Institute (IWBI) for its proactive and progressive initiatives to help protect the health and safety of all those who visit. The plan has also been thoroughly reviewed and endorsed by the Cleveland Clinic.
Despite the protocols and requirements that we have put in place, no precautions can eliminate the risk of exposure to COVID-19.
COVID-19 is highly contagious and there is an inherent risk of exposure to COVID-19 in any place where people are present. COVID-19 can lead to severe illness and death. While people of all ages and health conditions have been adversely affected by COVID-19, certain people have been identified by public health authorities as having greater risk based on age and underlying medical conditions. Exposure to COVID-19 can result in being subject to quarantine requirements.