Frequently Asked Questions

Location

What is the address for Rocket Mortgage FieldHouse?

The mailing address for Rocket Mortgage FieldHouse and the Cleveland Cavaliers is:

  • Cleveland Cavaliers
    1 Center Court
    Cleveland, Ohio 44115-4001

The mailing address for the Cleveland Monsters is:

  • Cleveland Monsters
    1 Center Ice
    Cleveland, Ohio 44115-4001

The mailing address for the Cleveland Gladiators is:

  • Cleveland Gladiators
    200 Touchdown Drive
    Cleveland, Ohio 44115-4001

How do I get to Rocket Mortgage FieldHouse?

Located in downtown Cleveland, Rocket Mortgage FieldHouse sits 1/4 mile from all major freeways. Visit the Directions & Parking page to get detailed driving directions from your house to The Q.

Where can I park when attending a Rocket Mortgage FieldHouse Event?

The Gateway East Garage and JACK. Casino Garage is two on-site garages that accommodate 3,300 cars and are connected to Rocket Mortgage FieldHouse via covered walkways. In addition, more than 17,000 parking spaces are available within a five-to-ten-minute walk to Rocket Mortgage FieldHouse. Visit the Directions & Parking page for more information on available parking for Q events

How can I get parking passes for Rocket Mortgage FieldHouse events?

Parking passes for the Gateway East Garage can be purchased in advance at the Rocket Mortgage FieldHouse Box Office, any of the 58 northern Ohio Discount Drug Mart locations, or by calling (888) 894-9424 or TDD (855) 416-0373. Parking passes are not available for individual Cavaliers games.

Tickets / Seating

How can I purchase tickets for an event at Rocket Mortgage FieldHouse?

Tickets can be purchased through these convenient ways:

What is Flash Seats? (And how do I redeem my tickets?)

Flash Seats® makes it easy for every fan to manage their tickets online to buy, sell or transfer tickets to another user. It’s an electronic paperless ticketing system that is simple, safe, and it is backed by the Cleveland Cavaliers, Cleveland Monsters and Rocket Mortgage FieldHouse! Just a swipe of an electronic ID (credit card, driver’s license, etc.) at the gate and you can enter Rocket Mortgage FieldHouse with ease and convenience. For more information, visit flashseats.com and sign up for a Flash Seats® account.

What are the Box Office hours?

Rocket Mortgage FieldHouse Box Office hours vary depending on the season and whether it is an event date or not. For a schedule of box office hours, visit the Ticket Information page. On event days, the box office is open until the end of intermission.

What if the event/show is postponed?

In the event of an event or show being postponed, all ticketholders may use their original tickets for admittance to the rescheduled date. If customers are unable to attend the rescheduled date they may request a refund on their ticket purchase. For more information, please call our Rocket Mortgage FieldHouse Event Information line at (216) 420-2200.

All refund requests must be handled in person at the Rocket Mortgage FieldHouse box office or by mail. Refund requests must be received by Rocket Mortgage FieldHouse before the day of the rescheduled show. Any refund request received after the rescheduled date will not be accepted.

Refunds will be issued in the same manner in which the original ticket order was placed. Credit card orders will be refunded to the credit card used to make the original purchase.

How can I cancel my ticket order?

There are no cancellations, refunds or exchanges on ticket purchases. All sales are final. You can, however, sell your tickets via Rocket Mortgage FieldHouse’s electronic ticketing service, Flash Seats®. For more information on Flash Seats® please visit flashseats.com.

How can I change the delivery method of my tickets?

To change the method on how to receive your tickets, contact the outlet through which your tickets were purchased. If you purchased tickets on theqarena.com, cavs.com, clevelandmonsters.com, or clevelandgladiators.com, call our Rocket Mortgage FieldHouse Event Information line at (216) 420-2200.

Does my child need a ticket?

Children under the age of two do not require a ticket for a Rocket Mortgage FieldHouse event. However, they cannot occupy a seat and must remain on a ticket holder’s lap for the duration of the event. Children two-years-old and older require tickets for admission to the arena.

Where can I find information on disability seating?

Rocket Mortgage FieldHouse Event Information and Disability Seating and Service Information is available on the Accessibility Seating page. You can purchase tickets for disability seating online or by visiting the Rocket Mortgage FieldHouse Box Office. You can also call our Rocket Mortgage FieldHouse Event Information line at (216) 420-2200 for more information. Remember to be specific in explaining your needs to allow a representative to provide you with the appropriate accommodations.

Where are my seats located?

You can visit the Rocket Mortgage FieldHouse seating chart page or if you would like to see the arena view from your seat for a Cavaliers game, launch the Cavs Interactive Seat Viewer.

How can I get backstage passes to a show?

Rocket Mortgage FieldHouse does not issue backstage passes for shows and events.

Dining / Food

What dining options does Rocket Mortgage FieldHouse offer?

Rocket Mortgage FieldHouse has a variety of excellent on-site restaurants as well as several food and beverage options available at the Aramark concession stands on the concourses. Visit the Arena Dining page for more details on these dining options.

Can I bring food into Rocket Mortgage FieldHouse?

Outside food and beverages are not permitted in Rocket Mortgage FieldHouse. Exceptions are made for medical reasons, baby food and reasonable children’s snacks (crackers, raisins, juice boxes, etc.)

For guests with special dietary needs what dining options are available?

The HEALTHY FOR LIFE concession stand located in the main concourse offers items that are nut free, gluten free, vegetarian, low sugar, MSG free, all natural, whole grain and organic to name a few. For more information on HEALTHY FOR LIFE visit the Arena Dining page or call (216) 420-2600.

Miscellaneous

What should I know about security at Rocket Mortgage FieldHouse?

At Rocket Mortgage FieldHouse, creating a safe and secure environment for all guests and employees is a high priority. The arena has trained guest service representatives and security personnel on site at every event. Visit the Security Policies page to learn what you are permitted to carry into Rocket Mortgage FieldHouse as well as other important policies.

How do I learn about employment opportunities?

To check out all of the full-time positions, part-time positions and internships available with the Cleveland Cavaliers, the Cleveland Monsters, the Cleveland Gladiators, Rocket Mortgage FieldHouse, Flash Seats, Veritix, Fathead, or JACK Cleveland Casino, visit the Job Opportunities page.

When is my favorite band/act coming to Rocket Mortgage FieldHouse?

All confirmed concerts/events are listed on the Rocket Mortgage FieldHouse event calendar. To be one of the first to know about upcoming events as soon as they are announced, sign up to become a Q Insider here. As a Q Insider, you will receive exclusive membership benefits such as pre-sales, merchandise offers, etc.

How can I share a personal announcement during an event at Rocket Mortgage FieldHouse?

Cavs
The Cavaliers provide in-game announcements displayed on the in-arena corner boards during halftime for a $25 donation. Proceeds will go to the Cavaliers Community Foundation and requests must be submitted Monday-Friday, at least 72 hours before tipoff. 

Submit Request

Monsters/Gladiators
The Monsters and Gladiators provide in-game announcements (i.e. birthdays or anniversaries) displayed on the Humongotron during the first intermission for a $20 donation. Proceeds will go to the Monsters and Gladiators charities. Contact the Monsters and Gladiators front office at 216-420-0000 within 72 hours in advance of your request to speak to a representative.

Other
For non-Cavaliers, Monsters or Gladiators events, Rocket Mortgage FieldHouse is not responsible for handling personal announcements. If you have a request, please submit an e-mail to [email protected] Announcements and it will be forwarded to the event promoter. Rocket Mortgage FieldHouse does not guarantee a response from the promoter.