Guest Experience

Every Guest, Every Time

Here at Rocket Mortgage FieldHouse, we make the DIFF by “WOW-ing” every guest, every fan, every business associate, every client – EVERYONE – who walks through our doors. It’s the friendly faces and warm welcomes to make you feel right at home. It’s making sure you can kick back and enjoy the show, from tip-off until the final encore. It’s service excellence, the kind that goes above and beyond your expectations, that we pride ourselves on at Rocket Mortgage FieldHouse.

On behalf of our entire Guest Services team, we look forward to seeing you soon!

Guest Service Ambassadors

Rocket Mortgage FieldHouse’s Guest Services Ambassadors (GSAs) are dedicated to providing excellent service that comes with a warm welcome and friendly smile each time you visit. Our GSAs can be identified by their bright colored jackets or shirts, their helpful attitudes and their knowledge about how to make your visit to Rocket Mortgage FieldHouse the very best it can be.

I just wanted to take a moment to comment on the guest services department experience I encountered yesterday while attending the 5:00pm Cirque Du Soleil show. I can quickly sum it up with one word, WOW!

Rocket Mortgage FieldHouse Guest

SeatGeek Guest Services Booths

For your convenience, there are two SeatGeek Guest Services Booths inside Rocket Mortgage FieldHouse, one located behind Section 100 on the Main Concourse (Level 3) and the other behind Section 200 on the Upper Concourse (Level 5). Staffed for every event, Guest Services Ambassadors can answer questions, give you helpful information and provide special services.