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COVID-19 Policy

As we welcome guests back to Rocket Mortgage FieldHouse, there are a number of procedures, protocols, and technologies now in place designed to keep everyone healthy, safe, and comfortable to enjoy their experience.

View Health & Safety Protocols

Please check out our frequently asked questions page or A-Z guide, and if you cannot find the answer to your question fill out the entire form below. Make sure your email address is correct so that we can respond promptly.

Mailing Address

Cavaliers Operating Company, LLC
One Center Court
Cleveland, Ohio 44115-4001

Direct Dial Numbers

  • **Cavaliers/Rocket Mortgage FieldHouse Business Office - 216-420-2000
  • Contact a Customer Service Representative - 888-894-9424 or TDD 855-416-0373
  • Rocket Mortgage FieldHouse Event Information - 216-420-2200
  • Cavaliers Ticket Plan Information - 800-820-2287
  • Cleveland Monsters Ticket Plan Information - 216-420-0000
  • Banquet and Meeting Facilities - 216-420-2157
  • Cavaliers Team Shop - 216-420-2955
  • Lost and Found - 216-420-2359 or email [email protected]

**Open during event hours