A-Z Guide

The Rocket Mortgage FieldHouse A-to-Z Guide provides a comprehensive list of answers to frequently asked questions.


Latest COVID-19 Impact on Upcoming Events

Stay up-to-date on what upcoming events have been postponed or canceled at Rocket Mortgage FieldHouse.

More Info

A

Accessibility

Rocket Mortgage FieldHouse is a user-friendly building that is handicapped accessible and provides a safe and comfortable environment for all of our guests. Our Guest Services Ambassadors are trained to know how to accommodate the special needs of our guests. Click Here for helpful information on policies, procedures and amenities offered to make your visit memorable and enjoyable.

Alcoholic Beverage Policy

Alcoholic beverages (including non-alcoholic beer and wine) or illegal drugs are not permitted to be brought into Rocket Mortgage FieldHouse for Cavaliers games or other events. Alcoholic beverages may be purchased once inside the Fieldhouse. A Valid I.D. (State I.D., Driver's License and Military I.D.) is required for purchase of Alcohol if you appear to be 30 years of age or younger. The service limit for events is 2 alcoholic beverages per transaction. Alcohol service cut-off is made at the beginning of the 4th quarter for NBA games, at the end of the second intermission for AHL games, or at management's discretion.

Animals

Trained guide dogs or service animals assisting guests are welcome inside Rocket Mortgage FieldHouse. All service animals must remain on a leash or in a harness at all times.

Announcements

The Cavaliers provide in-game announcements displayed on the in-House corner boards during halftime for a $25 donation. Proceeds will go to the Cavaliers Youth Fund and requests must be submitted Monday-Friday, at least 72 hours before tipoff. Please visit www.nba.com/cavaliers/entertainment/messages to submit your announcement request.

The Monsters provide in-game announcements (i.e. birthdays or anniversaries) displayed on the ceter-hung during first intermission for a $20 donation. Proceeds will go to the Monsters charities. Contact the Monsters front office at (216) 420-0000 within 72 hours in advance of your request to speak to a representative.

For all other events, please submit an e-mail to [email protected] and it will be forwarded to the event promoter. Rocket Mortgage FieldHouse does not guarantee a response from the promoter.

ATM Locations

For the convenience of our fans, there are multiple Huntington ATM machines located within Rocket Mortgage FieldHouse. These locations include:

  • Huntington Club Level, Northwest Elevators 
  • FirstEnergy Loudville, Northwest Elevators
  • Street Level, Main Ticket Office
  • Street Level, Northeast Elevators
  • Street Level, Portal 23

Assisted Listening Devices

Amplification devices (operable from any seat in the FieldHouse) and hearing-aid compatible devices are available for use during all FieldHouse events. Guests can pick up these devices at Radio Central, located on the Street Level at Portal 1. A driver's license or ID is required to borrow all devices and they must be returned at the conclusion of the event.

Autographs

As we closely monitor the COVID-19 situation and prioritize our existing health and safety precautions at Rocket Mortgage FieldHouse, the opportunity for player autographs will not be available to fans coming to upcoming Cleveland Cavaliers games.

Fans can come to the lower rows of Section 105 (located on the Street Level at Portal 5) for Cavaliers player autographs, and the lower rows of Section 110 (located on the Street Level at Portal 13) for visiting team player autographs, from the time doors open until warm ups end. There is no guarantee that fans in these areas will get autographs. Also, if a ticketed guest arrives to their seats, guests seeking autographs may be asked to move.

B

Baby Changing Stations

Baby changing stations are available in most public restrooms at Rocket Mortgage FieldHouse. Please see a Guest Services Ambassador if you have any questions.

Backstage Passes

Rocket Mortgage FieldHouse does not issue or sell backstage passes to its events. Backstage access is strictly limited and arranged by tour management.

Bags, Backpacks and Purses

For security purposes, only small personal bags (purses, baby or diaper bags, etc.) will be permitted inside Rocket Mortgage FieldHouse and may be subject to search at all entrances. Large bags, coolers, backpacks and sealed packages (including gifts for performers) of any kind are not permitted. Click Here for more information on permitted items.

Banners/Signs

Fans are encouraged to show their enthusiasm with banners and signs. There are various locations on the Street Level and FirstEnergy Loudville where fans can make their own banners and signs.

Banners and signs are allowed in Rocket Mortgage FieldHouse for all Cavaliers and Monsters games and select events; but may not be hung anywhere inside the venue unless authorized by venue management. Guidelines include the following:

  • Must be constructed of flame-retardant material
  • May not be displayed during play due to sight restrictions (if at a sporting event)
  • May not be placed on the court
  • May not be commercial in nature, obscene, or cause any disturbance to other fans
  • May not be displayed using poles to display
  • May not exceed three feet in height
  • May not obstruct the view of other guests
  • May not obstruct Rocket Mortgage FieldHouse advertising signage
  • May not be temporarily or permanently affixed to the building structure

Rocket Mortgage FieldHouse reserves the right to remove any banner(s) or sign(s) that are considered controversial or offensive, without exception. Unauthorized signs or banners must be returned to your vehicle.

Birthday Buttons

For Cavaliers games, first game certificates and birthday buttons are available at Wine and Gold Nation Headquarters at Portal 17. For Monsters games, guests can pick up their first game certificates and birthday buttons at Monsters Kid Nation at Portal 17.

C

Cameras

Guests are permitted to bring personal cameras to Cavaliers and Monsters games. For all other events, the camera policy is determined on an event-by-event basis by the tour management. If allowed, cameras will be inspected and must be 35 mm or less, disposable, or digital with a lens no more than 6 inches in length and 4 inches across the lens.

Charging Stations

FirstEnergy Charging stations are strategically placed throughout Rocket Mortgage FieldHouse for the convenience of our guests.

Children Tickets

Children under the age of two do not require a ticket for a Rocket Mortgage FieldHouse event. However, they cannot occupy a seat and must remain on a ticket holder’s lap for the duration of the event. Children two-years-old and older require tickets for admission to the FieldHouse.

Compliments, Complaints, Comments

During an event, guests are recommended to express any compliments, comments, or concerns at one of our Guest Services Booths located at Portal 1 on the Street Level and Portal 52 on FirstEnergy Loudville Level. After an event, please email [email protected] to give feedback.

Concessions

Food offerings within the FieldHouse feature unique social neighborhoods, local chef partnerships, state-of-the-art technology, open concepts and more. Click Here for more information on all the available food options.

Contact Us

Cannot find what you are looking for on this page? Send us an email at [email protected].

D

Directions

Click Here for directions to Rocket Mortgage FieldHouse.

Rocket Mortgage FieldHouse
One Center Court
Cleveland, Ohio 44115

Disability Services

Rocket Mortgage FieldHouse is a user-friendly building that is handicapped accessible and provides a safe and comfortable environment for all of our guests. Our Guest Services Ambassadors are trained to know how to accommodate the special needs of our guests. Click Here for helpful information on policies, procedures and amenities offered to make your visit memorable and enjoyable.

Doors Open

Door times for Rocket Mortgage FieldHouse events and concerts will vary according to each event. 

Door times for all weekday Cavaliers games are 60 minutes prior to tipoff with Atrium doors opening 90 minutes before the game. For weekend games, doors will remain the same, opening at 90 minutes prior to tipoff with Atrium doors set to 2 hours before the game.

Door times for all Cleveland Monsters games will be 60 minutes prior to the puck dropping with Atrium doors opening 90 minutes before the game.

All doubleheader dates where the Cleveland Monsters play ahead of the Cavaliers, doors will open 60 minutes prior to tipoff with the Atrium doors opening at 90 minutes.

Please Note: Rocket Mortgage FieldHouse has a no re-entry policy; once you leave the building during an event, you will not be permitted to return.

Dress Code

All patrons must be fully-clothed to enter any area of Rocket Mortgage FieldHouse. Patrons without shirts, shoes, etc. will not be permitted entrance to the venue.

Drop-off/Pick-up Area

Rocket Mortgage FieldHouse has teamed up with Lyft to provide safe locations for Lyft drivers to pick up and drop off fans attending games or concerts downtown.

  • Huron E. & 8th Street
  • West Huron at Tower City
  • Ontario Street
  • Prospect Ave E. & 4th Street
  • West Prospect at Tower City

Click here for more information on Riding with Lyft.

E

Elevators/Escalators

Rocket Mortgage FieldHouse is accessible to all levels of the venue via seven passenger elevators and two escalators.

  • The Northwest elevators are located on the Street Level at Portal 29.
  • The Northeast elevators are located on the Street Level near Portal 4 and 5.
  • Escalators go from the Street Level directly to FirstEnergy Loudville and are located at Portals 8 and 25. At the conclusion of each event, all escalators will only go directly from FirstEnergy Loudville to the Street Level.

Employment

Click here for information on employment opportunities for full time and part time job opportunities.

Entrances & Exits

Rocket Mortgage FieldHouse can be entered via the Sherwin-Williams Entrance, located on the corner of Ontario Street and Huron Road, the Cleveland Cliff’s Entrance, located on the corner of Huron Road and East 6th Street, the Discount Drug Mart Entrance, facing progressive Field, and the Huntington Club Level East Bridge, a pedestrian walkway connecting the FieldHouse to the Gateway East Garage. All entrances are handicap accessible.

Evacuation

In the event of an emergency, Rocket Mortgage FieldHouse staff will utilize the public address system to inform guests of the situation and any instructions as applicable. All exits and emergency exits are posted with appropriate signage.

F

Fan Code of Conduct

The National Basketball Association issued to all teams a revised set of Arena Guidelines, according to NBA Deputy Commissioner and COO Russ Granik. The Guidelines include policies dealing with the deployment of security personnel, alcohol sales and a new Fan Code of Conduct.

More Info

First Aid

There are two first-aid stations in Rocket Mortgage FieldHouse staffed with registered nurses. The first-aid stations are located on nurses located on the Street Level near Portal 14 and on the FirstEnergy Loudville near Portal 66. On site for all events is a paramedic unit from the City of Cleveland.

If you are in need of medical attention please notify any Rocket Mortage FieldHouse Team Member. Rocket Mortgage FieldHouse Team Members are trained to call for immediate response and assistance in emergency situations.

Family Restrooms

Rocket Mortgage FieldHouse has multiple family restrooms located on the following levels:

  • Event Level near the Litehouse Chairman’s Lounge
  • Founders Level off the Northwest Elevators
  • Street Level near the First Aid by Portal 14
  • Huntington Club Level near the Westfield Champion’s Club
  • FirstEnergy Loudville Level by Portal 64

Food/Beverages

Guests are not permitted to bring food or beverages, including alcoholic beverages, inside Rocket Mortgage FieldHouse. Restaurants and concession stands are located throughout the building and offer a variety of food as well as alcoholic and non-alcoholic beverages.

View Food & Beverage Options

G

Group Events/Sales

Discounts for groups of 20 or more are available for Cleveland Cavaliers home games, as well as many other events. For more information about group sales, please call a Rocket Mortgage FieldHouse Group Events Specialist at (216) 420-2153.

Learn More

Guest Experience

Rocket Mortgage FieldHouse’s Guest Services Ambassadors (GSAs) are dedicated to providing excellent service that comes with a warm welcome and friendly smile each time you visit. Our GSAs can be identified by their bright colored jackets or shirts, their helpful attitudes and their knowledge about how to make your visit to Rocket Mortgage FieldHouse the very best it can be.

Learn More

L

Lost & Found

Lost items should be reported to Rocket Mortgage FieldHouse Guest Services Booths located at Portal 1 on the Street Level and Portal 52 on FirstEnergy Loudville Level. To learn if a lost item has been found call (216) 420-2359 or email [email protected] the day after the event.

Lottery Locations

Ohio Lottery vending machines are located at Portals 7 and 26.

Lyft

Rocket Mortgage FieldHouse has teamed up with Lyft to provide safe locations for Lyft drivers to pick up and drop off fans attending games or concerts downtown.

Learn More About Lyft

M

Maps

Click here to view seating maps for Cleveland Cavaliers and Cleveland Monsters games at Rocket Mortgage FieldHouse.

Meetings and Conferences

Our meeting and banquet facilities offer several adaptable areas that are available for business or social occasions either in conjunction with a Rocket Mortgage FieldHouse event or for use exclusively for the occasion at hand.

We have 9 available spaces that provide the perfect setting for our guests to hold functions in the exciting sports and entertainment atmosphere that Rocket Mortgage FieldHouse provides.

Book Your Event

Membership Headquarters

The Membership Headquarters for Wine & Gold United and Monsters Hockey Club members, is located just around the corner from the Members Lounge outside of Portal 29 on Street Level. This space is designated for any quick questions for the Membership Team.

Members Lounge

The Members Lounge is located on Street Level, just inside the Sherwin-Williams Entrance at the corner of Huron and Ontario. This Lounge is located after you go through security and have your tickets scanned and before you walk into the Main Concourse.

The Members Lounge features a large, central, cash bar and provides ample seating Wine & Gold United and Monsters Hockey Club members to get food on the concourse, then sit before the game to enjoy! 

The Members Lounge will open 90 minutes before tipoff during weekday games and 2 hours during weekend games and will close one hour after the conclusion of the game has concluded.

My First Game Lanyard

For Cleveland Cavaliers games, first game laminates and certificates are available at Wine & Gold Nation, located on the Street Level near Portal 17.

For Cleveland Monsters games, lanyards and certificates are available at Monsters Kid Nation at Portal 17.

N

Nursing Room

Located on Everstream Founders Level in the Quiet Space, a designated Sensory Room for individuals who need to regroup after becoming overstimulated. Please reach out to any Guest Services Ambassador, or stop by a Guest Services Booth, to be directed to the Quiet Space.

Family restrooms are also available and located on the following levels:

  • Event Level near the Litehouse Chairman’s Lounge
  • Everstream Founders Level off the Northwest Elevators
  • Street Level near the First Aid by Portal 14
  • Huntington Club Level near the Westfield Champion’s Club
  • FirstEnergy Loudville Level by Portal 64

P

Parking

Get directions, see where to park and purchase parking in advance for all Rocket Mortgage FieldHouse events and Cleveland Cavaliers or Cleveland Monsters games.

Parking Info

Permitted Items

  • Purses and diaper bags are permitted and will be inspected by security
  • Binoculars and cell phones are permitted and subject to security inspection
  • Umbrellas are permitted as long as they fit neatly under the guest’s seat and do not create an obstruction or safety hazzard to the seating area (umbrellas can be temporarily stored at the FieldHouse’s lost & found located on Street Level across from Portal 18)

Premium Seating

Rocket Mortgage FieldHouse offers many premium seating options that are perfect for entertaining business clients or socializing with family and friends in style at game or concert. The experience of enjoying great hospitality and watching the live game action with terrific views of the court makes for an unforgettable and special night out!

For more information on exclusive access and benefits, contact a Premium Sales Consultant at (216) 420-2481 today!

Find Your Experience

Prohibited Items

  • No video and audio recorders, including Go Pros.
  • No weapons of any kind, including pepper spray, pocket knives and/or blades of any kind.
  • No selfie sticks.
  • iPads or other similar electronic devices (with the exception of Cavs, Monsters, and MAC games).
  • Garments with explicit language, profanity or derogatory characterization directed toward any person. Determination of appropriate messaging is at sole discretion of Rocket Mortgage FieldHouse. No signs, posters or messages on any garment with explicit language, profanity, or derogatory characterization directed toward any person.
  • No laser pointers or whistles.
  • No backpacks, large bags (bags must be 14” x 14” x 6” or smaller and fit under seat without obstruction of aisles), or sealed packages of any kind (including gifts for performers).
  • No long chains on clothing or otherwise.
  • No facial masks that are not easily removable.
  • No bottles, cans, or coolers.
  • No outside food or beverages. Exceptions are made for medical reasons, baby food and reasonable children’s snacks (crackers, raisins, juice boxes, etc.).
  • The use of any outside noisemaker is prohibited in the venue.
  • Any professional camera device with a lens larger than 6 inches.
  • In accordance with Ohio’s “concealed carry” law and the right for private entities to ban handguns on their premises, firearms and other weapons of any kind are strictly forbidden on the premises of Rocket Mortgage FieldHouse.

Q

Quiet Space

For each event Rocket Mortgage FieldHouse hosts, there is a designated Sensory Room for individuals who need to regroup after becoming overstimulated. Please reach out to any Guest Services Ambassador, or stop by a Guest Services Booth, to be directed to the Quiet Space.

Learn More About Sensory Needs

R

Re-entry Policy

For the safety of our guests, Rocket Mortgage FieldHouse has a no re-entry policy, exceptions are made for medical reasons and emergencies. Please reach out to any Security or Guest Services Team Member with any questions

RTA Walkway

RTA’s Walkway connects Tower City Center and Rocket Mortgage FieldHouse. It also provides easy access to the FieldHouse for fans riding RTA’s rail and bus service to Public Square. The 1,050-foot enclosed glass and steel structure, with its spectacular view of the river and the Flats, protects you from both the weather and traffic.

The RTA Walkway begins at the Tower City Center food court and ends in the lobby of Rocket Mortgage FieldHouse. The Walkway opens three hours prior to an event and remains open for approximately three hours after the event ends. For Cleveland Cavaliers games, the Walkway will open four hours prior to the game and remain open for three hours after the game ends.

S

Security

Creating a safe and secure environment for all of our guests and employees is a high priority at Rocket Mortgage FieldHouse.

View Security Policies

Smoking Policy

Rocket Mortgage FieldHouse is now a completely smoke-free venue. This includes the outside areas immediately surrounding the venue as well. Please also note that individuals attending events who leave the FieldHouse after entering will not be able to re-enter. These policy updates reflect the venue’s continuing commitment to provide the most enjoyable and secure environment possible during all events.

Solicitation

Rocket Mortgage FieldHouse does not permit unauthorized soliciting or collecting of contributions, vending, distribution of fliers or other promotional/advertising materials on the premises.

Strollers

Strollers are allowed into Rocket Mortgage FieldHouse. Fold-up strollers should be stored under your seat. Non-folding strollers should be checked at Lost and Found located at Portal 18 on Street Level.

 

Suites

Located on the Huntington Club Level and the Everstream Founders Level, single event suites are available. For more information on exclusive access and benefits, contact a Premium Sales Consultant at (216) 420-2481 today!

Find Your Experience

T

Team Shop

Fans can shop for the latest Cavaliers and Monsters merchandise during regular business hours, Monday-Saturday 10:00 a.m. -5:00 p.m. and during all home games. The Team Shop is closed on Sunday.

Stay up-to-date on the latest Cavaliers Team Shop news including pop-up Team Shop locations, special offers and more, by following @CavsTeamShop on FacebookInstagram and Twitter.

Telephone Numbers

  • **Cavaliers/Rocket Mortgage FieldHouse Business Office - 216-420-2000
  • Contact a Customer Service Representative - 888-894-9424 or TDD 855-416-0373
  • Rocket Mortgage FieldHouse Event Information - 216-420-2200
  • Cavaliers Ticket Plan Information - 800-820-2287
  • Cleveland Monsters Ticket Plan Information - 216-420-0000
  • Banquet and Meeting Facilities - 216-420-2157
  • Cavaliers Team Shop - 216-420-2955
  • Lost and Found - 216-420-2359 or email [email protected]

**Open during event hours

Transportation

RTA offers services to Rocket Mortgage FieldHouse from all parts of Cuyahoga County by bus or rapid transit. For information on RTA routes, schedules and services call the RTAnswerline at (216) 621-9500, or visit www.rideRTA.com.

Public Transportation

W

Weapons

In accordance with the Ohio’s “concealed carry” law and the right for private entities to ban handguns on their premises, firearms and other weapons of any kind are strictly forbidden on the premises of Rocket Mortgage FieldHouse.

Wheelchairs

Complimentary wheelchair escorts are available to and from seating locations. Please reach out to any Guest Services Ambassador at Rocket Mortgage FieldHouse for assistance. Curbside wheelchair escorts are available at the RTA Walkway Entrance, located on Ontario St., by calling the Guest Services Booth at (216) 420-2320 during event hours.

WiFi

“RMFHWifi” is a free Wi-Fi network for fans to use during their visits to Rocket Mortgage FieldHouse. 

Connect to the RMFHWifi network by searching for the "RMFHWifi" SSID in your settings. After connecting to the network, complete the authentication process by submitting your name and email address (if required).