Security / Building Policies & Procedures

Creating a safe and secure environment for all of our guests and employees is a high priority at Rocket Mortgage FieldHouse.

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Health & Safety Protocols

As we return to enjoying live entertainment, protecting the health and safety of all our guests, staff members and performers remains a top priority.

View Health & Safety Protocols

It is our responsibility to make sure the people who spend time at this facility are safe and secure. We will take the necessary measures to provide an environment where our guests can have a good time without concern.

For the overall safety and welfare of a minor, it is at the discretion of Rocket Mortgage FieldHouse to require that children 17 and under must be accompanied by a parent and/or guardian to gain entry into select ticketed or non-ticketed events. For events when this policy will be enforced, advance notice will be provided. No refunds will be issued.

Rocket Mortgage FieldHouse security personnel reserve the right to determine the method of security checks as deemed necessary including the use of metal detectors, the search of jackets, clothing and other items.

Updated Smoking Policy

Rocket Mortgage FieldHouse is now a completely smoke-free venue. This includes the outside areas immediately surrounding the venue as well. Please also note that individuals attending events who leave the FieldHouse after entering will not be able to re-enter. These policy updates reflect the venue’s continuing commitment to provide the most enjoyable and secure environment possible during all events.  

Prohibited Items

The following is a non-exhaustive list of items that cannot be brought into Rocket Mortgage Fieldhouse:

  • Aerosol cans

  • Audio/video recording devices including Go Pros, Google Glass, Spectacles, Smart Glasses, etc.

  • Backpacks, large bags/purses (bags/purses must be 14” x 14” x 6” or smaller and fit under seat without obstruction of aisles), or sealed packages of any kind (including gifts for performers).

  • Balloons

  • Bats and clubs

  • Beach balls

  • Bottles, cans, or coolers.

  • Cameras - Any professional and/or commercial camera with interchangeable or detachable lenses.

  • Drones

  • Facial masks that are not easily removable.

  • Fireworks

  • Flags

  • Frisbees

  • Garments/clothing with explicit language, profanity or derogatory characterization directed toward any person. Determination of appropriate messaging is at sole discretion of Rocket Mortgage FieldHouse.

  • iPads or other similar electronic devices (with the exception of Cavs, Monsters, and MAC Tournament games).

  • Laser pointers

  • Long chains on clothing, wallets, or otherwise.

  • Illegal substances

  • Noise makers including whistles, cowbells, foghorns/airhorns, plastic horns, vuvuzelas, didgeridoos, or bagpipes.

  • Outside food or beverages. Exceptions are made for medical reasons, baby food and reasonable children’s snacks (crackers, raisins, juice boxes, etc.).

  • Reuseable food or drink containers including but not limited to popcorn buckets and souvenir cups.

  • Selfie sticks, poles, tripods, monopods, and missile-like objects that can be thrown.

  • Signs/Posters with explicit language, profanity or derogatory characterization directed toward any person. Determination of appropriate messaging is at sole discretion of Rocket Mortgage FieldHouse. Permittance/regulations are on a show-by-show basis. Please refer to the “Know Before You Go” email communication this is distributed 24-48 hours to ticket holders prior to each game or event.

  • Weapons of any kind including firearms, mace, pepper spray, tasers, stun guns, and knives of all sizes.

Additionally, any items Rocket Mortgage Fieldhouse deems, in its discretion, to be dangerous. Use of any prohibited item will be confiscated without return.


In accordance with Ohio’s “concealed carry” law and the right for private entities to ban handguns on their premises, firearms and other weapons of any kind are strictly forbidden on the premises of Rocket Mortgage FieldHouse.

Permitted Items

  • Purses and diaper bags are permitted and will be inspected by security
  • Binoculars and cell phones are permitted and subject to security inspection
  • Umbrellas are permitted as long as they fit neatly under the guest’s seat (cannot exceed 16") and do not create an obstruction or safety hazard to the seating area.

NBA Establishes Revised Arena Guidelines

The National Basketball Association issued to all teams a revised set of Arena Guidelines, according to NBA Deputy Commissioner and COO Russ Granik. The Guidelines include policies dealing with the deployment of security personnel, alcohol sales and a new Fan Code of Conduct.

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