Frequently Asked Questions
Health & Safety Protocols
As we return to enjoying live entertainment, protecting the health and safety of all our guests, staff members and performers remains a top priority.
What is the address for Rocket Mortgage FieldHouse?
The mailing address for Rocket Mortgage FieldHouse and the Cleveland Cavaliers is:
- Cleveland Cavaliers
1 Center Court
Cleveland, Ohio 44115-4001
The mailing address for the Cleveland Monsters is:
- Cleveland Monsters
1 Center Ice
Cleveland, Ohio 44115-4001
How do I get to Rocket Mortgage FieldHouse?
Located in downtown Cleveland, Rocket Mortgage FieldHouse sits 1/4 mile from all major freeways. Visit the Directions & Parking page to get detailed driving directions from your house to Rocket Mortgage FieldHouse.
Where can I park when attending a Rocket Mortgage FieldHouse Event?
The Gateway East Garage and JACK Cleveland Casino Garage are two on-site garages that accommodate 3,300 cars and the Gateway East Garage is connected to Rocket Mortgage FieldHouse via a covered walkway. In addition, more than 17,000 parking spaces are available within a five-to-ten-minute walk to Rocket Mortgage FieldHouse. Visit the Directions & Parking page for more information on available parking in the area.
How can I get parking passes for Rocket Mortgage FieldHouse events?
Parking passes for the Gateway East Garage can be purchased in advance at the Rocket Mortgage FieldHouse Box Office. Parking passes are not available for individual Cavaliers games.
Tickets / Seating
How can I purchase tickets for an event at Rocket Mortgage FieldHouse?
What are the Box Office hours?
The SeatGeek Box Office hours vary depending on the season and whether it is an event date or not. For a schedule of box office hours, visit the Ticket Information page. On event days, the SeatGeek Box Office is open until the end of intermission.
What if the event/show is postponed?
In the event of an event or show being postponed, all ticketholders may use their original tickets for admittance to the rescheduled date. If customers are unable to attend the rescheduled date they may request a refund on their ticket purchase. For more information, please call our Rocket Mortgage FieldHouse Event Information line at (216) 420-2200.
All refund requests must be handled in person at the Rocket Mortgage FieldHouse box office or by mail. Refund requests must be received by Rocket Mortgage FieldHouse before the day of the rescheduled show. Any refund request received after the rescheduled date will not be accepted.
Refunds will be issued in the same manner in which the original ticket order was placed. Credit card orders will be refunded to the credit card used to make the original purchase.
How can I cancel my ticket order?
There are no cancellations, refunds or exchanges on ticket purchases. All sales are final. You can, however, sell your tickets via Rocket Mortgage FieldHouse’s electronic ticketing service, AXS®. For more information on AXS® please visit axs.com.
Does my child need a ticket?
Children under the age of two do not require a ticket for a Rocket Mortgage FieldHouse event. However, they cannot occupy a seat and must remain on a ticket holder’s lap for the duration of the event. Children two-years-old and older require tickets for admission to the arena.
Where can I find information on disability seating?
Rocket Mortgage FieldHouse Event Information and Disability Seating and Service Information is available on the Accessibility Seating page. You can purchase tickets for disability seating online or by visiting the Rocket Mortgage FieldHouse Box Office. You can also call our Rocket Mortgage FieldHouse Event Information line at (216) 420-2200 for more information. Remember to be specific in explaining your needs to allow a representative to provide you with the appropriate accommodations.
Where are my seats located?
How can I get backstage passes to a show?
Rocket Mortgage FieldHouse does not issue backstage passes for shows and events.
Dining / Food
What dining options does Rocket Mortgage FieldHouse offer?
Rocket Mortgage FieldHouse has a variety of excellent on-site restaurants as well as several food and beverage options available at the Aramark concession stands on the concourses. Visit the Rocket Mortgage FieldHouse dining page for more details on these dining options.
Can I bring food into Rocket Mortgage FieldHouse?
Outside food and beverages are not permitted in Rocket Mortgage FieldHouse. Exceptions are made for medical reasons, baby food and reasonable children’s snacks (crackers, raisins, juice boxes, etc.)
What should I know about security at Rocket Mortgage FieldHouse?
At Rocket Mortgage FieldHouse, creating a safe and secure environment for all guests and employees is a high priority. The venue has trained guest service representatives and security personnel on site at every event. Visit the Security Policies page to learn what you are permitted to carry into Rocket Mortgage FieldHouse as well as other important policies.
How do I learn about employment opportunities?
To check out all of the full-time positions, part-time positions and internships available with the Cleveland Cavaliers, the Cleveland Monsters, Rocket Mortgage FieldHouse, or Quicken Loans, visit the Job Opportunities page.
When is my favorite band/act coming to Rocket Mortgage FieldHouse?
All confirmed concerts/events are listed on the Rocket Mortgage FieldHouse event calendar. To be one of the first to know about upcoming events as soon as they are announced, sign up to become an Insider here. As an Insider, you will receive exclusive membership benefits such as pre-sales, merchandise offers, etc.
How can I share a personal announcement during an event at Rocket Mortgage FieldHouse?
The Cavaliers provide in-game announcements displayed on the in-arena corner boards during halftime for a $25 donation. Proceeds will go to the Cavaliers Community Foundation and requests must be submitted Monday-Friday, at least 72 hours before tipoff.
The Monsters provide in-game announcements (i.e. birthdays or anniversaries) displayed on the Humongotron during the first intermission for a $25 donation. Proceeds will go to the Monsters charities. Contact the Monsters front office at 216-420-0000 within 72 hours in advance of your request to speak to a representative.
For non-Cavaliers & Monsters events, Rocket Mortgage FieldHouse is not responsible for handling personal announcements. If you have a request, please submit an e-mail to firstname.lastname@example.org Announcements and it will be forwarded to the event promoter. Rocket Mortgage FieldHouse does not guarantee a response from the promoter.